Best Friends Pet Hotel

Reviews about Best Friends Pet Hotel

• Bárbara C. Panini dos Santos

  May, 06 2018
  ★ ☆ ☆ ☆ ☆
  I don't understand why would people take their dogs to a facility like this, or why these type of facilities even exist!!!!! I'm new in New Jersey area and I searched for a facility near me and I found Best Friends Pet Care. Good reviews, so I decided to give it a go. I took my dog Saturday morning and needed him to sleep over and I'd pick him up Sunday morning. They were very nice and friendly, but the place is just plain awful. They were nice enough to let me in and get to know where my dog would be for 24h. I was paying for the day care and I thought he would be going straight to the play area, but they took him to a cage. It looked like prison. There were so many cages, like 3 or 4 levels of cages full of dogs and a smell, oh the smell was just disgusting. It was hot, humid and dark. They put my dog in the cage and I asked why he was not going to the day care and the girl couldn't tell me why exactly but she said he would probably be going in the afternoon after 1pm and around 4pm he would be going back to the cage and then stay there for the rest of the day until the next morning. And to put a cherry on top, after the facility closes there's no one around with the dogs. What the heck???!!! If I wanted him to stay at least 12 hours in a cage I would not pay money to do so, I would get a crate and leave him at home, at least he would know where he is! Nope nope nope, got my dog and happily pushed back my plans to give me some time to find a more "humane" place for him to stay. I will NOT leave him in a dark cage and alone. And oh, and we can't take our own pillows to leave with our dogs, they don't accept it. So please think twice before taking your dogs to a facility like this, this is not how we are supposed to treat our pups!!!!!!

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